Shipping policy
🚚 Shipping Policy - We've Got You, Sister! 💅🏼
We know you've got a lot on your plate - nursing, living your best life, and rocking those scrubs. Here's everything you need to know about getting your order to your door.
1️⃣ Domestic Shipping (Australia)
- Standard Shipping (AU$10): Estimated delivery in 2-8 business days for orders under AU$100.
- FREE Standard Shipping: Orders over AU$100, shipping is on us! 🎉
- Express Shipping (AU$15): Get your order in 1-4 business days.
We dispatch orders within 1-2 business days. Delivery times are estimates and can vary with your location or whether your order includes preorder items.
2️⃣ International Shipping (New Zealand Only)
- Standard International (NZ$23): Estimated delivery within 7-21 business days.
📧 Outside Australia or New Zealand? Email hello@heysisterscrubclub.com.au and we'll see if we can make magic happen. Right now, US orders have been paused due to tariffs.
3️⃣ 🍽️ Preorders
Preorder items are made to order and don't follow our standard dispatch times. Estimated dispatch is shown on each preorder product page, and we'll email you as soon as yours is on its way.
If your order contains both preorder and in-stock items, everything ships together once your preorder arrives. If you'd like your in-stock items sooner, please place a separate order.
4️⃣ Order Processing
Orders are dispatched within 1-2 business days, excluding weekends and public holidays. During launches and sales this can take a little longer - we'll always keep you posted.
When your order ships you'll get a confirmation email with tracking. 📦✨
5️⃣ Shipping Restrictions
We currently ship to Australia and New Zealand only.
6️⃣ Customs and Duties
For our Kiwi Sisters - customs duties and taxes may apply. Hey Sister Scrub Club isn't responsible for extra charges applied at customs.
7️⃣ Tracking Your Order
Once your order ships you'll get an email with tracking details. Keep an eye on it so you know exactly when your scrubs will land.
8️⃣ Delivery Addresses
Please double-check your shipping address at checkout. We can't redirect a parcel once it's with the carrier, and orders sent to an incorrect address provided at checkout may need to be re-purchased.
9️⃣ Lost or Delayed Parcels
If your tracking hasn't updated in 7 business days (or 14 for NZ), email us and we'll lodge an enquiry with the carrier.
Deliveries marked as delivered but not received need to be reported to us within 7 days so we can investigate. If you've given the carrier authority to leave, we're unfortunately not able to replace parcels left at your address.
🔟 Delivery Delays
We want your order to arrive yesterday, but sometimes life happens. Weather, customs hiccups, carrier delays - Hey Sister Scrub Club can't be held responsible for delays outside our control. Nothing here limits your rights under the Australian Consumer Law.
Need Help? 📩 hello@heysisterscrubclub.com.au
