Refund policy

🔄 Returns & Exchanges - No Worries, Sister! 💖

Sometimes things don't fit quite right, or just aren't the one. No stress - here's everything you need to know.

Your rights come first. Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded. If something is faulty, not as described, or doesn't do what we said it would, you're entitled to a repair, replacement or refund - and that applies to sale items and preorders too.

⏰ Change of mind - 30 days

Full-priced, in-stock items can be returned within 30 days of delivery for a refund, exchange or store credit.

To be eligible:

  • Unworn and unwashed, in the same condition you received it (trying your scrubs on for size is totally fine 👗)
  • In its original packaging
  • With proof of purchase

💌 How to return

Step 1: Head to heysister.aftership.com/returns
Step 2: Verify your order, choose your items, and pick refund, exchange or store credit.
Step 3: Once approved, pop it in a satchel and send it to: PO Box 5039, Maroochydore BC QLD 4558

Please don't send anything back before it's approved - we can't process it.

🚚 Return postage is at your expense for change-of-mind returns, so please use a trackable service. If your item is faulty or incorrect, we cover the postage - just contact us first and we'll sort it out.

💗 Big Sister Sale - final sale

Big Sister Sale items are our original fit, discounted to clear. They are final sale - no change-of-mind returns or exchanges.

Please check the OG Fit size chart before ordering, as this fit sizes differently to our new range.

This doesn't affect your rights under the Australian Consumer Law. If a sale item arrives faulty, damaged or not as described, contact us and we'll make it right.

🍽️ Preorders

Preorder items are made to order and ship once stock arrives. Estimated dispatch is shown on the product page.

  • Exchanges only. No change-of-mind refunds on preorders - but we'll happily exchange for another size or print, subject to availability.
  • Cancellations. Preorders can't be cancelled once placed.
  • Delays. Shipping dates are estimates. If a shipment is significantly delayed we'll email you, and you can choose to wait or cancel for a full refund.
  • Mixed orders. If your order contains both preorder and in-stock items, everything ships together once your preorder arrives.

💥 Damages & issues

Please check your order as soon as it arrives. If anything is defective, damaged or wrong, email us straight away at hello@heysisterscrubclub.com.au with your order number and a photo, and we'll fix it. 🙏

🚫 Non-returnable

  • Gift cards
  • Big Sister Sale items

💸 Refunds

Once we've received and checked your return, we'll email you and process your refund to your original payment method within 5 business days. Your bank may take a few extra days to show it.

Haven't seen it after 15 business days since we approved your return? Email hello@heysisterscrubclub.com.au and we'll chase it down for you.

P.S. We want you to feel fab in your scrubs, and we'll make it as easy as possible to get you what you really want. 💖